Facing issues with CGX? We're here to help. Reach out to our support team, and we'll do our best to resolve your problem.
Thinking about unsubscribing due to difficulties in achieving your fitness goals, sticking to the programs, or fitting the workouts into a busy schedule? Our nutrition and mindset sections might help. They offer valuable advice and tips to help you navigate these challenges.
I’d still like to unsubscribe
How to unsubscribe depends on where you purchased your CGX subscription.
I bought my subscription through the app on my iPhone or iPad
- Open the App Store on your iPhone or iPad
- Tap your profile icon in the top right corner
- Now tap on your name at the top
- Tap Subscriptions
- Find and tap on the CGX subscription
- Tap Cancel Subscription (if there is no Cancel Subscription button, or you see an expiration message in red text, it means the subscription has already been cancelled)
- You’ll still have access to CGX until the end of your subscription window
I bought my subscription through the app on my Android phone or tablet
- Open the Google Play Store app
- Tap your profile icon in the top right corner
- Select Payments & subscriptions
- Tap Subscriptions
- Find and tap the CGX subscription
- Tap Cancel subscription and follow the prompts to complete the cancellation
- You’ll still have access to CGX until the end of your subscription window
I bought my subscription through the app, but I don't have access to my device any more. How can I cancel?
Don't worry – here's how to cancel your CGX subscription if you don't have access to the device you originally used to buy your subscription.
I bought my subscription through the app on my iPhone or iPad
- On any computer or smartphone, head to Apple's Support site: Apple Support > Billing and Subscriptions
- Under the Cancel your subscription heading, click Start your cancellation
- Follow Apple's steps from there which will depend on the device you're using
I bought my subscription through the app on my Android phone or tablet
- On any computer or smartphone, head to the Payments & subscriptions area of the Google Play website
- Sign in to the Google account you used for your Play Store account
- You might be signed into a Google account automatically. Confirm whether this is the correct account by clicking on the profile icon at the top right corner of the page.
- Click into the Subscriptions tab
- Click Manage next to the CGX app
- In the window that appears, click Cancel subscription
If I delete my profile, does that cancel my subscription?
No, that will only delete your profile (i.e. your workout history, progress tests, comments, etc.). You will need to follow the steps above to cancel your subscription, or it will auto-renew.
If I unsubscribe, will that delete my profile?
No, unsubscribing doesn’t delete your CGX profile (i.e. your workout history, progress tests, comments, etc.). If you choose to return at any point, your profile and record of past activity will still be there.
If you want to delete your profile, follow the steps here: How do I delete my profile?
I bought my subscription on the CGX website
- Log in to the CGX website
- Click on your name at the top right corner, then select Settings
- Now click into the Subscription tab
- Click Cancel subscription
- In the window that appears, click Cancel subscription
- You’ll still have access to CGX until the end of your subscription window
If I delete my profile, does that cancel my subscription?
If you purchased your subscription on the website, and then delete your profile, this will also cancel your subscription.
If I unsubscribe, will that delete my profile?
No, unsubscribing doesn’t delete your CGX profile (i.e. your workout history, progress tests, comments, etc.). If you choose to return at any point, your profile and record of past activity will still be there.
If you want to delete your profile, follow the steps here: How do I delete my profile?