It sounds like you might not be logged in to the right profile
If you log in to the wrong profile, or accidentally sign up again when trying to log in, CGX won’t know that you already have a subscription. Here’s what to do:
- Log out
- Now log back in using the same option you chose to create your profile: through your Apple ID, through your Google account, or via email and password
Can’t remember how you created your profile?
Not to worry – head here for some guidance to get you back in to CGX: What if I can't remember my log-in details?