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Having trouble reaching your goals, sticking to programs, or fitting the workouts into your schedule? Caroline's valuable advice in our nutrition and mindset sections might help. 

How to cancel depends on where you bought your subscription

On the app on an iPhone or iPad

1. Open the App Store on your iPhone or iPad
2. Tap your profile icon in the top right corner
3. Now tap on your name at the top
4. Tap Subscriptions
5. Find and tap on the CGX subscription
6. Tap Cancel Subscription (if there is no Cancel Subscription button, or you see an expiration message in red text, it means the subscription has already been cancelled)
7. You’ll still have access to CGX until the end of your subscription window

On the app on an Android phone or tablet

1. Open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Select Payments & subscriptions
4. Tap Subscriptions
5. Find and tap the CGX subscription
6. Tap Cancel subscription and follow the prompts to complete the cancellation
7. You’ll still have access to CGX until the end of your subscription window
   
   

On the CGX website

1. Log in to the CGX website
2. Click on your name at the top right corner, then select Settings
3. Now click into the Subscription tab
4. Click Cancel subscription
5. In the window that appears, click Cancel subscription
6. You’ll still have access to CGX until the end of your subscription window
   
   

I'm not sure where I bought my subscription

You can find this out by checking your CGX payments in your bank statement: 

• The CGX charge was from Apple
  You bought your subscription on the app on your iPhone or iPad
  
  
• The CGX charge was from Google Play
  You bought your subscription on the app on your Android phone or tablet
  
  
• The CGX charge was from CGX itself
  You bought your subscription on the CGX website
  
  

I bought my subscription on the app but I don't have access to my device any more. How can I cancel?

Don't worry – here's how to cancel if you don't have access to the device you originally used to buy your subscription. 

I bought my subscription on the app on my iPhone or iPad

1. On any computer or smartphone, head to Apple's Support site: Apple Support > Billing and Subscriptions
2. Under the Cancel your subscription heading, click Start your cancellation
3. Follow Apple's steps from there which will depend on the device you're using

I bought my subscription on the app on my Android phone or tablet

1. On any computer or smartphone, head to the Payments & subscriptions area of the Google Play website
2. Sign in to the Google account you used for your Play Store account
   • You might be signed into a Google account automatically. Confirm whether this is the correct account by clicking on the profile icon at the top right corner of the page.
3. Click into the Subscriptions tab
4. Click Manage next to the CGX app
5. In the window that appears, click Cancel subscription
   
   

If I delete my profile, does that cancel my subscription?

If you bought your subscription on the app, deleting your profile will not cancel your subscription. You will need to follow the steps above to cancel your subscription or it will auto-renew.

If you bought your subscription on the website, deleting your profile will also cancel your subscription.

If I cancel my subscription, will that delete my profile?

No, cancelling your subscription doesn’t delete your CGX profile (i.e. your workout history, progress tests, comments, etc.). If you choose to return at any point, your profile and record of past activity will still be there.

If you want to delete your profile, follow the steps here: How do I delete my profile?