Seeing a 'Can't load playlists' error message, or just having trouble with the Apple Music integration in general? It might be because your Apple Music library isn't synced. 

Try these steps:

1. Open the Settings app on your iPhone or iPad
2. Scroll down and tap Apps
3. Now scroll down and tap into Music
4. Make sure Sync Library is switched on
5. Now make sure Add Playlist Songs is switched on

Finished? Now let's try again.

1. Open the CGX app
2. Start playing a workout (skip the intro, if there is one)
3. Now tap the three dots next to the 10 second skip button on the right
4. Select Apple Music
5. You might see a pop-up asking you to confirm that you're happy for CGX to access your Apple Music – tap Allow
6. Now, in the top left corner, select the playlist you want to play from and tap the play button

Still having trouble?

Reach out to our Support Team: Contact us.